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Cancellation Policy
Plans change — here's exactly how refunds and changes work, with no fine-print surprises.
Refund schedule
How much you get back depends on how far ahead of departure you cancel:
48+ hours before departure
Standard bookings
100%
24 – 48 hours before
Less any supplier fees
75%
12 – 24 hours before
Partial refund
50%
Under 12 hours / no-show
Non-refundable
0%
How refunds are processed
Approved refunds are returned to your original payment method within 5–10 business days. You will receive an email confirmation once the refund is issued.
Non-refundable items
Some promotional fares, third-party event tickets, and travel insurance premiums are non-refundable. These are always clearly marked before you confirm your booking.
Weather and force majeure
If your trip is disrupted by events outside anyone's control — severe weather, natural disasters, or government restrictions — we will work with our partners to rebook you or issue a full credit wherever possible.