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Frequently asked questions
Quick answers to the things travelers ask us most. Still stuck? Our team is one message away.
How do I book a trip?
Choose a destination and package, pick your dates and room, add any extras, and confirm on the Booking page. You’ll get an instant confirmation email with your itinerary and reference number.
When am I charged?
Nothing is charged the moment you reserve. Payment is taken according to the schedule shown at checkout — usually a deposit at booking and the balance closer to departure.
Can I cancel or change my booking?
Yes. Most trips are free to cancel up to 48 hours before departure. See our Cancellation Policy for the full refund schedule and any non-refundable items.
Are flights included in the packages?
It depends on the package. Each tour clearly lists what’s included — many bundle flights, stays, and guided activities, while others cover accommodation and experiences only.
Do I need travel insurance?
It’s not required, but we strongly recommend it. You can add travel insurance as an extra during booking for peace of mind on cancellations, delays, and medical cover.
What payment methods do you accept?
We accept all major credit and debit cards. Payments are processed securely by our PCI-compliant partners — we never store your full card details.
Can I book for a group?
Absolutely. Set the number of travelers on the Booking page, or contact us for tailored group rates on parties of eight or more.
How do I contact support during my trip?
Every confirmed traveler gets a 24/7 support line in their itinerary email, so you can reach a real specialist at any hour, from anywhere.
Still stuck? Our travel specialists reply within one business day.
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